Case Study:
Recruiting 4x Technical and Sales Advisor for Hensel Company
Customer Profile
Company Hensel has been operating in Poland for nearly 30 years, gaining a wealth of experience and customer confidence. The Polish branch of the company also successfully serves customers in Lithuania, Latvia and Ukraine. Many years of experience and a competent Hensel team are a guarantee of customer service at the highest level.
A well-stocked warehouse in Poznań and efficient logistics enable efficient handling of orders. Hensel engineers provide assistance in the design and selection of the necessary components for the proper operation of electrical installations and power distribution systems, also offering technical advice. A professional team in the prefabrication department prepares fully equipped and ready-to-connect industrial switchgear, as well as solutions for building, socket and photovoltaic switchgear.
As a result, Hensel is able to meet the expectations of the most demanding customers with comprehensive and professional solutions. Maintaining customer relationships is crucial to the company's long-term success.
Challenge
The challenge we faced included several aspects. First of all, technical and sales consultants at Hensel must have extensive technical knowledge and sales skills. In addition, efficient and regular use of CRM systems is required, which requires a solid knowledge of IT tools.
One of the biggest challenges was the recruitment strategy we, as a recruitment agency, decided to adopt. Due to the nature of the electrical engineering industry and the fact that traditional job advertisements were not yielding the expected results, we decided to use a Direct Search strategy. It involved actively seeking candidates, not only from the electrical and construction industry, but also from the FMCG sector, this was possible thanks to very good onboarding and training processes. The decision was aimed at bringing new perspectives and skills to Hensel's sales team, which could contribute to the company's innovation and efficiency. However, this approach increased the difficulty of finding the right people who not only met the technical requirements, but also had experience in different sectors. Building long-term relationships with customers and actively recruiting new contacts was also key.
An important part of the work of technical and commercial advisors is also the negotiation of the terms of concluded transactions, which is important in the context of comprehensive customer service and the creation of technical and commercial offers.
Action strategy and recruitment process
We started our work with:
Identification of Candidates. In the recruitment process, it is crucial to precisely identify the requirements for a position. The job of technical and sales consultant is one example where a detailed understanding of the role is essential.
Direct contact, we made direct contact with selected candidates. We conducted initial phone calls and interviews to gauge their interest in the offer and to pre-verify their qualifications.
Direct contact with candidates. In the recruitment process, it is crucial to establish direct contact with candidates. In particular, when recruiting for a technical and sales consultant position, it is important to focus on the requirements and aptitudes needed for the role.
Interviews. When we interview our employees, we pay special attention to their experience and relationship-building skills.
Aptitude tests Aptitude tests are a key component of the recruitment process to assess the competence of candidates.
Results
Thanks to our efforts, we were able to hire four qualified technical and commercial advisors. Two of them had experience in the electrical engineering industry, and two came from the FMCG sector. All candidates demonstrated a high level of technical and sales skills and proficiency in using CRM systems. The new technical and sales consultants quickly integrated into the Hensel team, contributing to increased sales efficiency and improved customer service. With their diverse experiences, they brought new ideas and perspectives, which had a positive impact on the company's innovation.
Recruiting technical and sales consultants for Hensel was a challenge that was successfully met through a broad approach to finding candidates and a multi-stage selection process. The hiring of specialists from different industries has brought tangible benefits to Hensel, including improved sales and customer service efficiency. The technical and sales consultant in our company plays a key role in customer acquisition, relationship building and technical and sales consulting, which is essential to the success of our organization.
Number of candidates in the funnel
Number of interviews conducted
Number of candidates hired
Project duration in months
Customer review
Quick and efficient recruitment of several sales representatives in Poland. All with relevant experience and qualifications. Committed and motivated to work. I recommend Mr. Tomek's company.
Candidate reviews
Very professionally conducted recruitment process. Substantive and specific conversation. I highly recommend.
Recruitment conducted by Jack and his company is a pleasure.
Mr. Jacek led the recruitment process in which I participated. He kept his hand in from start to finish and contacted me as soon as new information became available. I appreciate the advice and commitment on his part.